Policies

Privacy policy

Last updated October 19, 2026

This policy explains what information Sound Bath Sessions collects when you use soundbathsessions.com and our iOS and Android apps, how we use it, and the choices you have. Sound Bath Sessions is operated by Technection, LLC, a Texas limited liability company (“we”, “us”). We don't sell your personal information and we don't show ads.

Information you give us

• Account details: your name, email address and password (stored only as a one-way hash, never in readable form).
• Bookings: the sessions you book, the names on your tickets, add-ons, promo codes or gift cards used, memberships and class packs, and your check-in at the door.
• Studio accounts: studio name, city, address, website, bio, photos and logo, session listings, and the email address used for payouts.
• Messages: anything you send us by email, and dispute evidence a studio uploads in response to a chargeback.

Payments

Payments are handled by Stripe. Your card number goes directly to Stripe; we never see or store it. We receive limited details back from Stripe, such as the amount paid, the payment status and, for memberships, a Stripe customer ID so you can update your card. Studios give their identity and bank details to Stripe (not to us) when they connect for payouts.

Information collected automatically

• Location (optional): if you allow it, we use your device's location to show sessions near you. The website remembers your last search area in a cookie and the app keeps it on your device; we don't keep a history of where you've been. Studio accounts can also pin their studio to their current location.
• Camera (studio accounts only): used in the app to scan guests' ticket QR codes at the door. Images aren't saved or uploaded.
• Photos (studio accounts only): the app opens your photo library only when you choose a photo for your studio or a session; only the photo you pick is uploaded.
• Push notifications (optional): if you allow them, we store a device token so we can send reminders about your bookings and, for studios, sales and booking alerts. Notifications are delivered through Expo's push service and Apple or Google.
• Cookies: we use a sign-in cookie to keep you logged in and a cookie for your last search location. We don't use advertising or third-party tracking cookies.
• Usage and logs: we count page views of each session (as a total, not tied to you) and keep standard server logs (such as IP address, browser and errors) for security and troubleshooting.

How we use information

• To run the service: show sessions, process bookings, send tickets, receipts and reminders, run memberships, class packs and gift cards, and let studios check guests in.
• To pay studios and handle refunds and card disputes.
• To keep the service safe: prevent fraud and abuse, and secure accounts.
• To answer your questions and send important notices about your account or these policies.
• To improve the service using aggregated information that doesn't identify you.

We don't send marketing emails unless you've asked for them, and every marketing email includes a way to stop them.

Who we share information with

• The studio you book with. When you book a session, membership, class pack or gift card, that studio receives the names on the tickets, the buyer's email address, what was bought and check-in status, so it can run the session and contact you about it. Each studio is responsible for how it uses that information.
• Service providers who process information on our behalf: Stripe (payments and payouts), Resend (email delivery), Railway (hosting and database), Cloudflare (domain and network security), Expo, Apple and Google (app delivery and push notifications), and OpenStreetMap or Apple and Google Maps (map display).
• Legal reasons: when required by law, to respond to valid legal requests, or to protect the rights and safety of our users, studios or the public.
• Business transfers: if Sound Bath Sessions is sold or merged, information may transfer to the new owner under this policy.

We do not sell personal information or share it for cross-context behavioral advertising.

How long we keep information

We keep account information while your account is open. Booking and payment records are kept for as long as needed for tax, accounting and dispute purposes (generally up to seven years), even if you close your account. Server logs are kept for a short period. When information is no longer needed, we delete or anonymize it.

Your choices and rights

• Access and correction: you can see and update your details in your account, or ask us for a copy of the information we hold about you.
• Deletion: you can ask us to delete your account and personal information by emailing hello@soundbathsessions.com from the email on your account. We'll confirm within 30 days. Records we must keep by law (such as payment records) are retained but no longer used for anything else.
• Permissions: you can turn off location, camera, photos and notifications at any time in your device settings.
• State privacy rights: depending on where you live (for example Texas, California, Colorado or Virginia), you may have rights to access, correct, delete or get a copy of your personal data, and to opt out of its sale or use for targeted advertising (we don't do either). To use these rights, email us. We won't treat you differently for doing so. If we decline a request, you can appeal by replying to our decision, and you may contact your state attorney general.

Security

We use encryption in transit (HTTPS), hashed passwords, restricted payment keys and access controls to protect your information. No system is perfectly secure, so please use a strong, unique password and tell us right away if you think your account has been compromised.

Children

Sound Bath Sessions is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we'll delete it. Guests under 18 should book with a parent or guardian.

Changes to this policy

We may update this policy. The date at the top shows the latest version, and we'll tell you by email or in the app before any change that significantly affects how we use your information.

Contact

Questions or requests: hello@soundbathsessions.com. Technection, LLC, Texas, USA.

See also our Terms of service and Refund policy.